We are a registered location with the NHS Track and Trace System

All guests must check-in on arrival for the government's track and trace program by scanning our QR code. You will find instructions on arrival.

DO NOT COME IF . . .

  1. You are in a Tier 2 or 3 area. A full refund will be offered
  2. You have any flu like symptoms whatsoever or waiting for results
We offer full refunds with no questions asked

Coronavirus information regarding your stay with us

     

We're happy to announce that we have acquired the Industry Standard mark "We're good to go" meaning that we have followed government and industry COVID-19 guidelines, have a Risk Assessment in place and also a process to maintain cleanliness and aid social distancing.
The safety and well being of our guests, and our own family, is of the utmost importance to us during these unprecedented times.
Whilst the global pandemic continues we will be doing everything we possibly can to keep you safe during your stay, whilst ensuring you have an amazing, relaxing luxury stay.

Following our Covid-19 risk assessment of our business we have put the following measures in place.

Cleaning

We pride ourselves on the standard of our cleanliness here at Cedar Hollow - global pandemic or not! However, we will also now be implementing government cleaning advice for non-healthcare environments. The following cleaning measures will be put in place to reduce the risk of cross contamination:-
  • Hand sanitiser gel for guests use is available throughout the site
  • Cleaners will wear masks and disposable gloves for every clean.
  • All surfaces, including blind toggles, door handles and light switches will be disinfected between stays.
  • As a reminder, as is our standard procedure, all towels and bedding, including mattress and pillow protectors will be freshly laundered for each new set of guests. 
  • and as standard, all glasses, cups, crockery and cutlery will be washed at a high temperature in the dishwasher between guests.

Pool/Jacuzzi/Tennis Court/Bar Use Under Social Distancing

In order to respect social distancing requirements, the use of shared facilities will be pre-arranged with us. We have a booking page where you can book your exclusive time. The Jacuzzi water needs to be replaced in between bookings and thus will not typically be available on the first day of a booking.

BBQ & Seating Area

Each rental has its own eating area, its own BBQ and its own Firepit. Please stay in the area designated for your rental. 

Remote Check-in Procedure

Check-in is via the Klevio app and fully automated. Your phone is your key!